Operating Principles
Principle #1: We believe in total honesty and transparency.

KMCSRO does not engage in any deceptive or misleading marketing practices. Information provided on our website, within our collateral promotional materials, and through our public relations activities is an accurate representation of our philosophy, staff, facilities, and practices.

Principle #2: We only provide services within the scope of our clinical expertise.

KMCSRO will only provide services within the scope of our clinical and professional expertise. When determined that KMCSRO is not the appropriate facility, we work to place 100% of our callers in a reputable program that’s right for them. We do not receive any financial payment for client referrals, and our sole motivation is to help every person in need find the appropriate treatment solution.  

Principle #3: Your best interest is our best interest.

Clinical decisions will always be made in the best interest of the client. This might seem like a no-brainer, but, unfortunately, some treatment centers prioritize their bottom line. They might allow insurance companies to decide a client’s treatment plan, or they might take on clients who might be better served elsewhere. 

Principle #4: We value mission over margin. 

We prioritize your health over our bottom line, and our all-inclusive pricing policies reflect this. Pricing questions are answered promptly by contacting our admissions team. Once our clinicians and specialists have evaluated your assessment, we will lay out the appropriate treatment program, which will be your starting point on the road to recovery. 

Principle #5: Client privacy is paramount and protected at all costs.

Your identity is never shared anywhere or with anyone. Our treatment services are 100% confidential. Clients live within a structure of trust and safety and are never exploited. 

Principle #6: KMCSRO’s partners operate within a stringent Code of Treatment Ethics.

Before we choose to partner with an organization, whether that’s through sponsorship or referrals or a collaboration of any kind, we make sure that it shares KMCSRO Treatment Services’® core value set. Examples of organizations we work with (and admire) are BisKids , the prevention program against drugs and alcohol abuse for kids, and University of California, Irvine , the most respected institution in our region.